Цикл тренингов: Управление конфликтами при взыскании ДЗ" для АО "ЭнергосбыТПлюс"

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ти встречи особенно приятны, так как 2 года назад мы запускали работу групп по работе с Дебиторской задолженностью в Контакт Центре. В ходе тренинга участники системно изучили механизмы развития конфликтов и методики управления конфликтами. Провели самодиагностику и определили собственный стиль поведения в конфликтных ситуациях. Прослушали записи телефонных переговоров и определили конфликтогены, являющиеся пусковыми механизмами развития конфликта.  Изучили  стратегии поведения в конфликтах. В переговорах по взысканию задолженности конфликтом можно и нужно управлять, а для этого участников есть все необходимые знания и умения!

Тренер: Екатерина Черных